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2 | Bepoz Diagnostics Dashboard

Learn how to covers an overview of the Bepoz Diagnostics Dashboard and the available options within it.  The Bepoz Diagnostics Dashboard is the main menu for troubleshooting issues.  There are a variety of options that Operators can select from including:  Server Connection Checking,  Hardware Specs,  Software Errors and Troubleshooting,  Database Management and Access.

This article covers an overview of the Bepoz Diagnostics Dashboard and the available options within it. 

The Bepoz Diagnostics Dashboard is the main menu for troubleshooting issues. There are a variety of options that Operators can select from including: Server Connection Checking, Hardware Specs, Software Errors and Troubleshooting, Database Management and Access.

Prerequisites 

N/A

Bepoz Diagnostic Dashboard Snapshot
  • This tab is the Snapshot of the Computer Hardware and Operating System installed on the machine along with the directory that Windows is installed on

Quick Troubleshooter

 

Buttons

Description
Till Not Connecting
  • For a Till to fully function, the computer needs to connect to the smart controller in the Venue
  • When this button is selected, the operators will have an option to display an analysis of the computer's ability to run as a till and also an option to fix any issues found
Printer Not Printing
  • This fixes the printing problem caused due to configuration error or disconnection
Smart Controller Check Setups
  • For the SmartController to fully function, the computer needs to connect to both Smart Controller running on the server and SQL server also running on the server
  • When selecting the 'Smart Controller Check Setups' button, operators will have an option to display an Analysis of the computer's ability to run SmartController and also an option to attempt to fix any issues found
BackOffice Not Starting
  • For the Backoffice to fully function, the computer needs to connect to both Smart Controller running on the server and SQL server also running on the server
  • When selecting the 'BackOffice Not Starting' button, operators will have an option to display an Analysis of the computer's ability to run Backoffice and also an option to attempt to fix any issues found

Other Functions

 

Field/Button

Description
Basic Info Section
  • This is not a separate section but is a list of all the hardware and functions being used in Bepoz above the 'Refresh' button
Refresh
  • When selecting the 'Refresh button', it will refresh the diagnostics screen
Shutdown Computer
  • The 'Shutdown Computer' Button closes all Bepoz programs after selecting either shut down or restart buttons
Always on Top
  • The 'Always On Top' flag will always display the diagnostic screen on top of any other windows displayed
On-Screen Keyboard
  • Selecting the 'On-Screen Keyboard' button will display the on-screen keyboard
Run Database
  • Selecting the 'Run Database' button will execute the Database.exe program
Refresh Data from SmartController
  • Selecting the 'Refresh Data From SmartController' will attempt to retrieve all global data
Close
  • Selecting 'Close' will close the diagnostic screen