This article covers the "Credit Note" Voucher Type and the Voucher-specific details that need to be entered during configuration.

Voucher Type Summary                                            

• Credit Notes are a type of Voucher that are set up and reported on in the same way as other vouchers
• Credit Notes; however have extra reporting in the Balance Reports due to their inherent “value” rather than a discount amount
• Both “Credit Note Issued” and “Credit Note Redeem” totals are reported separately
• Credit Notes can also be pre-printed like Gift Certificates. In fact, Gift cards can also be used as Credit Notes

Pre-requisite

• To access the issuing of Credit Notes from the Till they should be defined from the Credit Note Voucher Setup in the 'Main' Tab of Venue Maintenance screen for each venue 

• Once the Credit Note VoucherSetup is defined, any Refund done at the till will prompt to issue a Credit Note
• A Manager can override this and refund cash or other media type
• This Voucher is used as a substitute for a cash refund