Klaviyo | Troubleshooting

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Error Logging

There will be a set of logs produced in the event of an error when uploading information to Klaviyo. These can be located in the Klaviyo Data directory which is stored within the Bepoz data directory.

It will be broken into three main categories:

Invalid Mobile Number Logs
Invalid Email Address Logs
Upload Error Logs

All logs will output the AccountID of the problematic account. All logs will be created with a timestamp of the upload attempt.

All logs will be created within a new file for each occurrence, they will not overwrite existing logs.

Debug Mode - Scheduled Job

We have included a debug flag within the Klaviyo scheduled job. When this is enabled, a JSON file will be created with the payload we are sending to Klaviyo. As above, this will be located in the Klaviyo Data directory which is stored within the Bepoz data directory,.

Troubleshooting Advice

We have listed a handful of workflows and their common faults.

Having Trouble With...	Area to Check...
Accounts are not uploading to Klaviyo	Confirm there is a valid email address registered for the account holder Confirm there is a valid mobile number registered for the account holder The users Klaviyo organisation must support sending messages to the specified country code, otherwise the validation will fail and the account will not be uploaded. Ensure the scheduled job is configured correctly and is running
Transactions are not displaying on the customer profile	Ensure Smart Controller is running Ensure there is a Transaction Queue device configured correctly and is running Transactions use the Klaviyo ID as a unique identifier, confirm there is a valid ID listed in Bepoz under the configured ID field

Klaviyo | Troubleshooting

Common issues and how to deal with them when working with the Klaviyo interface

Error Logging

Debug Mode - Scheduled Job

Troubleshooting Advice

Further Reading