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3 | Set Application Keep-Alives

This article provides an overview of the Set Application Keep-Alives function in database.exe, which allows for monitoring the TCP ports for inactivity. Note: As of v4.6, the "Set Application Keep-Alives" button in database.exe replaced the "Send Application Keep-Alives" flag in the Flags Tab in Global Settings in BackOffice. This function button can be set to send Keep-Alive packets at a defined interval of time to keep the TCP ports active. If no data packets are sent for 120 seconds, a KeepAlive message packet will be sent to the SmartController to prevent the router from closing down the TCP Port.

Prerequisite
Minimum Bepoz version 4.6 is required for this functionality/feature.

Send Application Keep-Alives Setup
To set up the Send Application Keep-Alive:

  1. Log into database.exe and navigate to the Modify Database tab.

  2. Click on the "Set Application Keep-Alives" button under the Other Functions section.

  3. A new pop-up window will appear requesting the authorization code/password.

  4. Enter the authorization code and click OK to continue.

  5. Another pop-up window will appear requesting you to enter a Parameter to set the Application Keep-Alives time duration.

The three different parameters include:

  • 0 – No Keep Alives

  • 1 – Two minutes

  • 2 – Ten minutes

  1. Click OK to save the settings.

Affected Applications
Setting Keep-Alives will apply to the following applications:

  • SmartPOS

  • SmartController

  • EConnect

  • Bematech Send 8000 job

  • Send VenueDatatabase to All Venues (if within Multivenue, as the change is within the Global table)

Final Step
Restart SmartControllers at all remote sites once the database has been processed.