This article outlines the workflow and best practices for dealing with returned items on SmartKDS
Prerequisites
- Minimum of Bepoz v4.7.2.7 + is required
- SmartKDS Server & Client must be running
SmartKDS - Returned Items Overview
- Returned items have always been an inefficient part of the paper docket system
- When an item is returned, it is a manual process to change the qty on the original paper docket
- SmartKDS provides efficiencies in the kitchen by automatically updating the original table order with the reduced qty
Returned Item Workflow - SmartPOS
- Open an existing table transaction with saved items
- Highlight the product to be returned
- Click on "clear" or the "minus" function button
- This will display a "Returned Item" docket on SmartKDS with the Table No, and the product being returned
- If there is a live docket currently on SmartKDS, it will now display an **Order Updated** banner along the top
- The product qty will also be adjusted
N.B - If a product has been adjusted that results in a quantity of zero, the product will not be stricken out. It will simply have the quantity number removed. This can be misleading in a busy environment and should be pointed out to the customer on setup
Quicklinks & Additional Resources
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SmartKDS Installation -
Upgrading from SmartKDS 4.6 to SmartKDS 4.7 -
KDSLink Setup -
SmartKDS Server Configuration -
SmartKDS Workstation Settings -
SmartKDS Printer Setup -
SmartKDS Usage -
SmartKDS Workstation -
KDS Metrics Report