Overview
The Waiter Tables feature allows structured table-to-waiter assignments for restaurants. It enables clear ownership of tables, improves accountability, and helps prevent service overlap. Waiter assignments are configured in SmartPOS and enforced live at the POS, where only the assigned waiter (or an authorised user) can interact with the assigned tables.
This functionality enhances team efficiency and supports venues with complex staffing arrangements.
Version Specifications
Version: 4.8.0.0
Release: June 2025
Applies to: SmartPOS
Features & Capabilities
- Waiter Table workflows have been improved to work alongside operator logons & cashups to manage waiter availability.
- Assigned tables can only be transferred by the owner and to tables currently owned by that user
- Ability to assign tables to staff who are not yet clocked in by using a new operator flag called 'Allow All Waiters'
- Ability to display only waiters logged into the current store by configuring the Table Set Waiter function button with a 'Till Store Waiters Only' option
- Ability to transfer assigned tables to another server without manager approval using a new operator privilege called 'Allow Transfer of Owned Tables'
Configuration
Allow All Waiters
Navigate to: Backoffice → Maintenance → Operator Permissions →Till Privileges → Tables
- Note, the 'Set Table Waiters' flag is required for the 'Allow All Waiters' to be configured
- When enabled, the 'Select a Table Waiter' window will show an additional button that will toggle between logged on available waiters, and all waiters.
When a user wants to transfer their tables, the default screen will be the 'Available Waiter' screen, which will list all clocked on staff.
They now have the option to select 'All Waiters', this will list all waiters that are not clocked on and can transfer to one of these users in preparation of them clocking on for their shift.
Till Store Waiters Only
Navigate to: Backoffice → System Setup → Till Function Maps
Function: Tables & Accounts → Table Set Waiter
By setting the Item = 1, the user can filter the list of available staff to only those assigned to the store the Till belongs to.
Allow Transfer of Owned Tables
Navigate to: Backoffice → Maintenance → Operator Permissions →Till Privileges → Tables
There is a new addition to the Table permissions called 'Allow Transfer of Owned Tables. This allows the staff to transfer their assigned tables to a new operator, without the intervention of a manager.
Further Reading
Table Set Waiter Function Button