mPOS: Refund Paid Orders

Learn how you can Refund a paid order directly from your MPOS Device

mPOS is a small & simplified version of your POS

With a size similar to a phone, you can carry it around

to take orders & payments at the tables directly

Ideal for big venues offering Dine In

Once an Order has been paid: you can Refund it partially or fully in ' Order History '

On your MPOS => Go to ' Order History ' :

2. In Order History => Click on the Order you want to Refund:

3. To only refund some Products: Click on 1 or more Products => Press ' Refund Items'

3. To Refund the Entire Bill: just click on ' Refund Order' without selecting any products:

4. Select A Reason for the Refund:

5. Select a ' Refund Method ' :

If a payment was made by ' Card ': Refundung by Card will automatically Refund the amount to that Card without needing to Tap or have the customer nearby.

You can also refund in cash if wanted
If a payment was made by 'Cash ' : You will not be able to refund by Card.

6. PRINT RECEIPT: Prints the receipt on the linked printer.

SEND RECEIPT: Prompt you to add an Email , a Phone Number or Both to send the

refunded receipt:

For Example: Send by Phone Number :

OR: DISMISS to keep taking more Orders & Payments:

You Refunded Order will appear in RED under ' Order History '

keeping the same Unique Order Number

=> Click on the Refunded Order to Reprint it, Send an Email or Text to your customer