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      Account Charges Gross/ Nett Total Calculated Values

        Overview

        Problem / Symptoms:

         

        This guide shows how various Discounts and Payment Types reflect how Accounts Gross/Nett Values are recorded against the Account. 

         

        Diagnosis:

         

        Solution / resolution:

         

         

        Points

        Gross/Nett – Points Redeem Value

         

        Order Discount

        Gross/Nett – Order Disc %

         

        Product Promo

        Gross/Nett – Product Discount

         

        Gift Certificate

        Gift Certificates are a payment type so they do not deduct from the Gross/Nett Value

         

        Voucher

        Gross/Nett – Voucher Discount

         

        Item Reprice

        Gross/Nett – Item  Discount ​​​​​​​

         

        Account Discount

        Gross is recorded at the original value as the Account Pricing policy is applying the discount

         

        References:

        ConnectWise Links:

        Service Ticket #189275 - AR file - NSW Dine & Discovery voucher

        Atlassian Links:

        BEPOZ-4897