13 | Alerts Overview

This article covers features and configuration options for Alerts and Contacts. Alerts can be set up to notify an Operator, Operator Group or Bepoz Support of an occurring event, or can be accessed from BackOffice. Auditing and Alerts are extensive mechanisms working throughout both Bepoz BackOffice and also within SmartPOS workstation. The Auditing System tracks all the activities carried out within both Bepoz BackOffice and in the SmartPOS workstation.

This article covers features and configuration options for Alerts and Contacts.

Alerts can be set up to notify an Operator, Operator Group or Bepoz Support of an occurring event, or can be accessed from BackOffice. 

Auditing and Alerts are extensive mechanisms working throughout both Bepoz BackOffice and also within SmartPOS workstation.

The Auditing System tracks all the activities carried out within both Bepoz BackOffice and in the SmartPOS workstation.

 The Alerts System is only activated when a nominated event occurs either in BackOffice or in the SmartPOS workstation.

Prerequisites 

 

• To access Alerts & Contacts Settings, the applicable Operator Privileges   will need to be enabled 
• Operator Maintenance 'General' Tab
• Operational Setup: "Alerts & Contacts" Flag 

 

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Accessing Alert Setups

• To access and edit Alert Setups, navigate to the Operational Setup component in the side menu of BackOffice and select Alerts & Contacts which will open an Alert Setups window
• This window contains a number of buttons which can be used for Adding Alert Setups, Editing & Maintaining Alert Setups and Deleting Alert Setups

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Setting Up a New Alert

• To Add a new Alert; Click on the 'Add Alert Setup' button in the header which will open the Alert Setup window
• The Alert Setup Window is split into 3 sections: