9 | Audit Report Overview

This article covers an overview of the Audit Report and how it is accessed in BackOffice along with its Report Views. The Audit Report is used to view a list of activities that are performed and logged on the system Activities that can be viewed and monitored in the Audit Report include: Venue, Stores, Products edits; Scheduled Job initiations; TIll logon access; and Software and Version updates. It also gives options to include all the warnings and alerts generated while the audit took place.

This article covers an overview of the Audit Report and how it is accessed in BackOffice along with its Report Views.

The Audit Report is used to view a list of activities that are performed and logged on the system

Activities that can be viewed and monitored in the Audit Report include: Venue, Stores, Products edits; Scheduled Job initiations; TIll logon access; and Software and Version updates.

It also gives options to include all the warnings and alerts generated while the audit took place.

This information can be used by the businesses to view the daily operation and to monitor any fraudulent activity by Operators.

Prerequisites

• For an Operator to be able to access and run Audit Reports within BackOffice, the Allow Audit Reports flag within the Reporting tab of Operator Maintenance must first be enabled
• If this flag is not enabled, an Operator cannot access Audit Reports

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Accessing The Audit Report

• Complete the following steps to access Custom Reports:
1. Log in to BackOffice
2. From the side menu, Select "Other Reports" to expand the list of Available Reports
3. Select Audit Reports which will open a new Audit Report Window

Toolbar Options

• View/ Edit Alert
• This button allows operators to View and Edit individual alerts
• The Alert information cannot be changed as they are self-generated through the system but any alerts such as Warnings and Critical alerts can be set to Handled
• To view an alert; click on the alert and click this button which will open up a dialog box from where the alerts can be edited

 

• OK all Warnings
• The audit report shows all the warnings that is generated when certain actions are performed by certain operators
• This needs to Oked by the authorized operator to inform the system and other operators that the issue has been viewed and fixed
• This button can be used to OK all the Warning sent to the Operator once
• To Ok individual warnings, Double Clicking on the warning will open a box with an option 'Set Alert to Handled'  which can be clicked to handle individual 

• OK all Criticals
• This button is used to Ok all the critical messages at once rather than doing it one by one
• Similar to the Warning Alerts, double-clicking on the individual alert will open a box with an option 'Set Alert to Handled'  which can be clicked to handle them

Reporting Options

Include Options

• Include Critical Alerts
• Includes the generated critical alerts in the list
• Include Warning Alerts
• Includes the generated warning alerts in the list
• Include Information Alerts
• Includes generated information alerts in the list
• Include Handled Alerts
• Includes all the handled alerts into the list
• Include Message
• Includes all the message for operators in the list

Fields

• Venue
• Sets the venue for which report will be generated
• Display Period
• Sets the time period for the report
• The Display period can be selected using the drop-down and defining a standard Period

                        

• Or, can be selected  by Time which allows Operators to set 'From' and 'To' Data and Time

                        

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Report View Options '_Standard View' Report

• This is a standard view type of the report
• This type of view consists of the following fields