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HOW-2
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Troubleshooting
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Hardware
Back Office Account screen load error on GetAccountsFull Stored Procedure
In some latter versions of EROS, post upgrade the customer may see an error when loading an account group, 'An Item With The Same Key Has Already Been Added'. The resolution is to run the below script to update the saved Stored Procedure in the database.
Instructions
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Backup the Bepoz Database and take smart controller offline
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Run SQL Server Management Studio
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Select the appropriate database in the database dropdown and select 'New Query'
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Copy and paste this script and execute then restart smartcontroller and test viewing the account group in Back Office
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ALTER PROCEDURE [dbo].[GetAccountsFull] @ParentId INTEGER, @IsParentTypes INTEGER, @IncludeSubItems BIT, @IncludeInactive BIT, @Sorted BIT, @IncludeImageData BIT AS BEGIN -- Return ResultSets -- oAccount = 0 -- oParent = 1 -- oAddress = 2 -- oComment = 3 -- oMembership = 4 -- oRenewal = 5 -- oImageData = 6 -- oEarnProfile = 7 DECLARE @ValidIsParentTypes TABLE(IsParent INTEGER) -- eINCLUDEPARENTS.ItemsOnly IF @IsParentTypes = 0 BEGIN INSERT INTO @ValidIsParentTypes (IsParent) VALUES (0) END -- eINCLUDEPARENTS.AllItemsAndAllParents IF @IsParentTypes = 1 BEGIN INSERT INTO @ValidIsParentTypes (IsParent) VALUES (0), (1), (2), (3) END -- eINCLUDEPARENTS.AllParentsOnly IF @IsParentTypes = 2 BEGIN INSERT INTO @ValidIsParentTypes (IsParent) VALUES (1), (2), (3) END -- eINCLUDEPARENTS.ParentsOfItemsOnly IF @IsParentTypes = 3 BEGIN INSERT INTO @ValidIsParentTypes (IsParent) VALUES (1), (3) END -- eINCLUDEPARENTS.ParentsOfParentsOnly IF @IsParentTypes = 4 BEGIN INSERT INTO @ValidIsParentTypes (IsParent) VALUES (2), (3) END -- N.B. Can't use SELECT INTO with the same temp table from within separate if clauses so use defined table variable as intermediate DECLARE @Accounts TABLE(AccountID INTEGER) -- Create base account data IF @IncludeSubItems = 0 BEGIN INSERT INTO @Accounts SELECT a.AccountID FROM Account AS a JOIN @ValidIsParentTypes AS v ON (v.IsParent = a.IsParent) WHERE (a.ParentID = @ParentId OR @ParentId = 0) END ELSE BEGIN WITH AccountChain(ParentID, AccountID, IsParent) AS ( SELECT a1.ParentID, a1.AccountID, a1.IsParent FROM Account AS a1 WHERE a1.ParentID = @ParentId UNION ALL SELECT a2.ParentID, a2.AccountID, a2.IsParent FROM Account AS a2 INNER JOIN AccountChain c ON a2.ParentID = c.AccountID ) INSERT INTO @Accounts SELECT a.AccountID FROM Account AS a JOIN AccountChain AS ac ON (ac.AccountID = a.AccountID) JOIN @ValidIsParentTypes AS v ON (v.IsParent = ac.IsParent) END SELECT a.* INTO #Accounts FROM Account AS a JOIN @Accounts AS t ON(t.AccountID = a.AccountID) WHERE (a.Status < 4 OR @IncludeInactive = 1) -- eAccountStatus.Inactive -- Select Account ordered if required IF @Sorted = 0 BEGIN SELECT * FROM #Accounts END ELSE BEGIN SELECT * FROM #Accounts ORDER BY LastName ASC END -- Get Account parent records SELECT DISTINCT p.* FROM Account AS p JOIN #Accounts AS a ON (a.ParentID = p.AccountId) -- Get Account Address SELECT DISTINCT ad.* FROM Address AS ad INNER JOIN #Accounts AS a ON (ad.AddressID = a.AddressID) -- Get Account Comment SELECT DISTINCT c.* FROM Comment AS c INNER JOIN #Accounts AS a ON (a.CommentID = c.CommentID) -- Get Account Membership SELECT DISTINCT m.* FROM Membership AS m INNER JOIN #Accounts AS a ON (a.MembershipID = m.MembershipID) -- Get Account Renewal SELECT DISTINCT r.* FROM Renewal AS r INNER JOIN #Accounts AS a ON (a.RenewalID = r.RenewalID) -- Get Account ImageData SELECT DISTINCT i.* FROM ImageData AS i INNER JOIN #Accounts AS a ON (a.ImageID = i.ImageDataID) WHERE @IncludeImageData = 1 -- Get Account PointsProfile SELECT DISTINCT p.* FROM PointsProfile AS p INNER JOIN #Accounts AS a ON (a.PointsProfile = p.PointsProfileID) -- Cleanup DROP TABLE #Accounts END