Backoffice Errors
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      1. INTERNAL - Bepoz Help Guides
      2. Troubleshooting
      3. Backoffice Errors

      Backoffice Prompts for a Shared Directory when Accessing Keymaps from a Remote Workstation.

      Overview

      Problem / Symptoms:

      This warning prompt is encountered on Non-RDP Workstations where the Scheme format is still Classic or Tiles. 

      Diagnosis:

      When using Tiles and Classic Scheme 

      Smartcontroller still performs the following check.

      a SharedDATA_isAvalaible check.

      It tries to see if it can access the shared directory and then if that fails it looks for a file called "BepozSharedDir.txt"

      This file holds the following info:

      Computer: DESKTOP-PNT6ODT

      Directory: C:\\Bepoz\\Data

      Problem 1: "BepozSharedDir.txt" is created by Smartcontroller. So if you setting up an STD Workstation for a venue it will never create this file.

      Solution / resolution:

      The following solutions are:

      1. Switch to Flat mode.

      1. On any backoffice workstation, under the Bepoz\\Data directory just create a file called "BepozSharedDir.txt" this file can be empty.

      Additional note:

      In extreme cases where even though the 'BepozSharedDir.txt' file is present but backoffice still prompts that the Keymaps are inaccessible. 
      You can create a Bat file and link to a shortcut with the following:

      Backoffice.Shortcut 

      Del C:\\Bepoz\\Data\\BepozSharedDir.txt

      cd\\bepoz\\data\\

      copy /y NUL BepozSharedDir.txt >NUL

      Start "" C:\\Bepoz\\Programs\\Backoffice.exe

      Simple change the Shortcut Icon with that of backoffice. 
      This will delete the BepozSharedDir.txt and recreate it on every backoffice launch, which should ensure that Keymaps never prompt for a missing shared directory.