11 | Creating an Alert

This article covers a how-to guide into creating and managing Alerts in BackOffice. Alerts can be set up to notify an Individual Operator, Operator Group or Bepoz Support of an occurring event. They can be set up to be Location-specific or Operator-specific as well as reliant on defined data. Alerts can also be defined to initiate an action or a notification.

This article covers a how-to guide into creating and managing Alerts in BackOffice.

Alerts can be set up to notify an Individual Operator, Operator Group or Bepoz Support of an occurring event.

They can be set up to be Location-specific or Operator-specific as well as reliant on defined data.

Alerts can also be defined to initiate an action or a notification.

Within Audits and Alerts - the Date, Time, Venue, Workstation, Operator, Alert Level, Alert Type, and other descriptive data are all tracked.

Prerequisites

Setting Up an Alert

1: Name & Schedule
- The section allows you to create multiple schedules for when the Alert is active; alternatively, flag the Alert as "On Permanently"

Set Audit level: Sets the Alerts into five different levels depending upon its nature
Contact List: Select one of the System's Contact Lists to send the Alert to
Message: Include any other message

Audit Levels

Alert Types	Descriptions
Information Only	Information Alerts are created by events that occur normally in Bepoz The alerts are not errors, but just a record of something that has occurred in the system Whenever something is added or edited, an information alert is logged
Warning Alert	Warning Alerts pop up an orange box in the alert area of BackOffice A warning alert is an event that needs to be brought the attention of Managers These Warning Alerts need to be handled in the system to be cleared from the alert area Multiple warning alerts can be cleared at once A warning alert is triggered whenever the stock on hand of a product goes below zero
Critical Alert	Critical Alerts pop up a red box in the alert area of BackOffice These Critical Alerts need to be handled in the system to be cleared from the alert area They can only be cleared one at a time Critical alerts are events that need to be brought to the attention of managers immediately Whenever a "No Sale" is done at a SmartPOS Workstation after an order has been canceled, a critical alert is created
Do Not Log Audit	Creates an Alert but does not Log into the system
Send to Helpdesk	The Alerts are sent to Helpdesk or Support Team for further Information

System Default Audits