17 | Doshii Loyalty Integration - Reversal of a Gift Card

This article provides an overview and the workflow on how to reverse a Doshii Loyalty gift card at SmartPOS.

Prerequisites

Minimum Bepoz version of v4.7.3.2 and onwards
To access Till Function Settings, the applicable Operator privileges will need to be enabled

Operator Maintenance 'General' Tab

General Settings: "Use Backoffice"
System Setup: "Maintain Till Function Maps" Flag
System Setup: “Access Venue, Stores, Tills” Flag
System Setup: “Maintain Venue, Stores, Tills” Flag

About

GiveX now supports the reversal of a gift card, assuming there have been no redemptions made against the card and that the card has not been active for more than 24 hours. If any of these points are met, the reversal will be refused, and an error will be returned from Doshii. If the gift card has been unused and only activated in the last 24 hours, then it can be reversed and reused.

Supported Workflows to Reverse a Gift Card

Cancelled / Cleared Item Transaction

Log into SmartPOS with a valid Logon Id
Scan a Doshii Loyalty Gift Card
Assuming the gift card has not already been activated, the user will be asked if they want to activate the card
Click Yes
The user will be prompted to enter the value of the card
The Activation will return from Doshii with the outcome:

Successful Activation - Card Ref & Amount
Unsuccessful Activation - Card Ref & Reason

If successful, a line item will be added to the POS List for an External Gift Card Activation, with the corresponding balance owing

At this point, there are two methods to reverse the activation

The user can click the “Cancel“ function button to cancel the entire transaction before payment is taken
The user can select the line item on the POS list and select the “Clear“ function button to send the reversal request

After either of these workflows, the user will be advised the activation has been cancelled

Refunded Transaction

Assuming there has been no redemptions made against the card and that the card has not been active for more than 24 hours , the user will be able to refund the activation transaction through the “Recall Transaction“ function
There will be a dialogue advising of the cancelled gift card

Quick Links & Related Reading

For more information and guides related to the Doshii Loyalty Integration, please see the articles below:

Doshii Loyalty Integration - Summary Page
Doshii Loyalty Integration - Till Extension Device Setup
Doshii Loyalty Integration - Till Function Button Setup Guide
Doshii Loyalty Integration - Enquiry Till Function Button
Doshii Loyalty Integration - Redemption Till Function Button
Doshii Loyalty Integration - Activation Till Function Button
Doshii Loyalty Integration - List Till Function Button
Doshii Loyalty Integration - Loyalty Account Number