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      1. INTERNAL - Bepoz Help Guides
      2. MyPlace | Integrations
      3. Mailchimp

      3 | Email Templates

      This document describes a list of emails that are used by the MyPlace app and their details. Templates 01 - Welcome Email  ( Import ) Email to welcome new members and explain the benefits of the app. Trigger:  Email sent after the email has been verified. Available Tags: *|FIRST_NAME|* *|COMPANY|* *|CURRENT_YEAR|* 02 - Confirmation Email ( Import ) Email for a member to verify their email.

      This document describes a list of emails that are used by the MyPlace app and their details.

      Templates

      01 - Welcome Email  (Import)

      Email to welcome new members and explain the benefits of the app.

      • Trigger: 
        • Email sent after the email has been verified.
      • Available Tags:
        • *|FIRST_NAME|*
          *|COMPANY|*
          *|CURRENT_YEAR|*


      02 - Confirmation Email (Import)

      Email for a member to verify their email.

      • Trigger:
        • Email sent when a new member join / match account. 
      • Available Tags:
        • *|URL|*
          *|COMPANY|*
          *|CURRENT_YEAR|*


      03- Reset Password Email (Import)

      Email for a member to reset their password.

      • Trigger:
        • Email sent when a member choose to reset their password.
      • Available Tags:
        • *|RESET_URL|*
          *|TEMP_PASSWORD|*
          *|COMPANY|*
          *|CURRENT_YEAR|*


      04 - Reset Successful Email (Import)

      Email to confirm the password has been successfully reset.

      • Trigger:
        • Email sent after the password has been successfully updated.
      • Available Tags:
        • *|COMPANY|*
          *|CURRENT_YEAR|*


      05 - Enquiry Email (Import)

      Email to thank the member for the enquiry

      • Trigger:
        • Email sent after the member has sent an enquiry.
      • Available Tags:
        • *|FIRST_NAME|*
          *|COMPANY|*
          *|CURRENT_YEAR|*


      06 - Admin Enquiry Email (Import)

      Email to notify venue staff that an enquiry was sent from the app, to the venue. 

      • Trigger:
        • Email sent after the member has sent an enquiry. Recipient emails to be set in the backpanel.
      • Available Tags:
        • *|ADMIN_NAME|*
          *|LISTING|*
          *|FIRST_NAME|*
          *|SUBJECT|*
          *|EMAIL|*
          *|ENQUIRY|*
          *|COMPANY|*
          *|CURRENT_YEAR|*


      07 - Invoice Email (Import)

      Email to notify venue staff a new invoice has been issued

      • Trigger: 

      • Available Tags:
        • *|FIRST_NAME|*
          *|COMPANY|*
          *|CURRENT_YEAR|*


      08 - Receipt Email (Import)

      Email sent to the voucher buyer that contains the transaction receipt and voucher pdf.

      • Trigger: 

      • Available Tags:
        • *|RECEIPT_ID|*
          *|VOUCHER_TYPE|*
          *|PURCHASER_NAME|*
          *|TICKET_URL|*
          *|TRANSACTION_ID|*
          *|EVENT_NAME|*
          *|QTY|*
          *|TICKET_URL|*
          *|URL|*
          *|COMPANY|*
          *|CURRENT_YEAR|*


      09 - Refer a Friend Email (Import)

      Email to notify a person that they have been invited by an app member to be join the app.

      • Trigger:
        • Email sent once a member sends a friend referral.
      • Available Tags:
        • *|INVITEE_FIRST_NAME|*
        • *|INVITER_FIRST_NAME|*
        • *|INVITER_LAST_NAME|*
        • *|URL|* 
        • *|COMPANY|*
        • *|CURRENT_YEAR|*
        • *|TEXT:URLIOS|*
        • *|TEXT:URLANDROID|*


      10 -  Admin Contact Us Email (Import)

      • Trigger: 

      • Available Tags:
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*


      11 - Contact Us Email (Import)

      Email to thank backpanel user for the support request.

      • Trigger: 

      • Available Tags:
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*



      12 - Signup Admin Email (Import)

      Email to notify venue staff that a new member has joined the app.

      • Trigger:
        • Email sent when a new member join / match account. 
      • Available Tags:
        • *|FIRST_NAME|* 
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*


      13 - Inviter referral Email (Import)

      Email to thank a member for inviting a friend.

      • Trigger:
        • Email sent once a member sends a friend referral.
      • Available Tags:
        • *|FIRST_NAME|* 
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*


      14 - Reminder referral Email (Import)

      Email to notify a person that there is a pending invitation for them to join the app.

      • Trigger:
        • Email sent after a certain amount of days after the referral, based on a backpanel setup.
      • Available Tags:
        • *|FIRST_NAME|* 
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*


      15 - Helpdesk Email (Import)

      Email to notify Bepoz support that the venue staff has sent a request.

      • Trigger:
        • Email sent when a backpanel user issues a support request.
      • Available Tags:
        • *|WHEN|* 
        • *|FROM|* 
        • *|CC|* 
        • *|SUBJECT|* 
        • *|MESSAGE|* 
        • *|PROJECT_NAME|* 
        • *|URL|* 
        • *|VENUE|* 
        • *|CONTACT_NUMBER|*
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*


      16 - Gift Certificate Email (Import)

      Email containing the voucher pdf sent to the person who received a gift certificate.

      • Trigger:
        • Email sent when a gift certificate is purchased.
      • Available Tags:
        • *|FULL_NAME|* 
        • *|PURCHASER_NAME|* 
        • *|URL|*
        • *|VOUCHER_NUMBER|*
        • *|VOUCHER_TYPE|*
        • *|BALANCE|*
        • *|EXPIRY_DATE|*
        • *|URL|*
        • *|COMPANY|*
        • *|CURRENT_YEAR|*


      17 - Gift Certificate Email (Import)

      Email containing the gift certificate receipt, which is sent to the member who have purchased the gift certificate.

      • Trigger:
        • Email sent when a gift certificate is purchased.
      • Available Tags:
        • *|FULL_NAME|* 
        • *|PURCHASER_NAME|* 
        • *|URL|* 
        • *|VOUCHER_NUMBER|* 
        • *|VOUCHER_TYPE|*
        • *|BALANCE|*
        • *|EXPIRY_DATE|*
        • *|URL|*
        • *|COMPANY|*
        • *|CURRENT_YEAR|*



      18 - Ticket Booking Email (Import)

      Email sent to the ticket buyer that contains the transaction receipt and ticket pdf.

      • Trigger:
        • Email sent when a ticket is purchased.
      • Available Tags:
        • *|PURCHASER_NAME|* *|VOUCHER_TYPE|* 
        • *|RECEIPT_ID|* 
        • *|TICKET_URL|* 
        • *|VOUCHER_URL|* 
        • *|TRANSACTION_ID|* 
        • *|EVENT_NAME|* 
        • *|QTY|*
        • *|TICKET_URL|* 
        • *|QTY_CREDIT|*
        • *|VOUCHER_VALUE|* 
        • *|VOUCHER_EXPIRE_DATE|*  
        • Receipt Link: *|URL|* 
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*



      19 - System Check Email (Import)

      Email to notify the connection between Bepoz and MyPlace is down.

      • Trigger:
        • Email sent when the connection between Bepoz and MyPlace is down. Recipient emails to be set in the backpanel.
      • Available Tags:
        • *|FIRST_NAME|* 
        • *|TIME|* 
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*



      20 - Reminder Ticket (Import)

      Email to notify the ticket buyer that the event they bought the ticket for will happen soon.

      • Trigger: 
        • Email sent certain amount of days before an event date, based on a backpanel setup. 
      • Available Tags:
        • *|FIRST_NAME|* 
        • *|TIME|* 
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*



      21 - Reminder Voucher (Import)

      Email to notify the voucher owner that a voucher is soon to expire.

      • Trigger: 
        • Email sent to a voucher owner certain amount of days before the voucher expire date, based on a backpanel setup.
      • Available Tags:



      23 - Membership Downgrade Notification (Import)

      • Trigger: 
        • Email sent based on the expiry date, for when the membership has expired.
      • Available Tags:
        • *|NAME|* 
        • *|EXPIRED_TIER|*
        • *|EXPIRY_DATE|* 
        • *|CURRENT_TIER|*
        • *|COMPANY|* 
        • *|CURRENT_YEAR|*



      25 - Confirmation Change Email (Import)

      Email used to notify a user when their email address is updated in Bepoz and to ask member to confirm or decline the change.

      • Trigger:
        • Email is sent to the member when the account email us updated in Bepoz.
      • Available Tags:
        • *|FIRST_NAME|*
        • *|OLD_EMAIL|*
        • *|NEW_EMAIL|*
        • *|URL|*
        • *|TEXT:URL_REJECT|*
        • *|COMPANY|*



      26 - Request Delete Account (Import)

      Email used to send the confirmation code, that is used to confirm the deletion of an member account.

      • Trigger:
        • Sent when account deletion button is clicked in the app.
      • Available Tags:
        • *|FIRST_NAME|*
        • *|CODE|*



      27 - Confirmation Delete Account (Import)

      Email sent to notify member that the account was successfully deleted.

      • Trigger:
        • Sent after the confirmation code is entered and accepted, to confirm account deletion.
      • Available Tags:
        • *|FIRST_NAME|*



      29 - Admin Email Change Rejected Notification (Import)

      Email used to notify admin staff that the app member has rejected the email change.

      • Trigger:
        • Sent after the member click the decline change button on the “Confirmation Delete Account” email.
      • Available Tags:
        • *|ADMIN_NAME|*
        • *|INFO|*
        • *|COMMENT|*



      30 - Notify Inactive Member (Import)

      Email used to notify a member that their Bepoz account has been made inactive. This allow the member to re-join the app.

      Most common use case is when a member belongs to a gaming system group and needs his account to be part of either a different group or even a different gaming system. In this case, his original account can be made inactive and the member can rejoin a different group/gaming system.

      • Trigger:
        • Sent after an app account is made inactive in Bepoz.
      • Available Tags:
        • *|FIRST_NAME|*