Overview
A troubleshooting guide to resolve Error: Unable to find Custom Field.
If Myplace custom field value is not being transmitted to Bepoz via Myplace signup proccess and the bepoz logs are displaying a similar error message to the below, then check in bepoz that each custom field name does not contain a space at the end of the label.
<ErrMessage>Unable to find Custom Field: FieldName=Member,FieldType=3,FieldNum=3</ErrMessage>
Steps to Resolve
In Bepoz, check that there is any white space at the end of the custom field names
If there is a white space at the end of any, please remove the spaces and save the bepoz custom fields.
Refresh the signup field settings on Myplace backpanel to acquire the new name without the spaces and save.
After steps have been taken, try to signup once again and the values for custom fields should send to bepoz.