Backoffice Errors

Exporting to Excel 2007 causes Backoffice to Freeze and Report is never generated

Overview

Problem / Symptoms:

When there is an enumeration type field in a view with large number of rows is causing an endless loop when trying to export to Excel 2007 format as the workflow is trying to write rows to the excel document and at the same time has to match the enumeration type to match the TinyInt value,

A common example is Gender, Status on Accounts fields.

Diagnosis:

Solution / resolution:

There is a current workaround for this if you have to generate a large account list for example with these columns, IE Status or Gender with many records 

  • From the Export Menu

  • Use the Comma option