SmartPOS Till Modes & Extensions
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      2. End-User | System Setup & Admin
      3. SmartPOS Till Modes & Extensions

      1 | Hardware Product Inquiry Terminal Setup

      This article covers an overview of Product Inquiry Terminals and their basic Hardware configuration options in BackOffice. A Product Inquiry Terminal is used to display the product details when an inquiry about a product is made. This is mostly used in Supermarkets so that customers do not have go to the checkout every time or to call an assistant to check the price or other details.

      This article covers an overview of Product Inquiry Terminals and their basic Hardware configuration options in BackOffice.

      A Product Inquiry Terminal is used to display the product details when an inquiry about a product is made. This is mostly used in Supermarkets so that customers do not have go to the checkout every time or to call an assistant to check the price or other details.

      When a Till is configured to run as a Product Inquiry Terminal the Till  has no functionality except that it is purely for product inquiries.

      Prerequisites 

      • To access Terminal Settings, the applicable Operator Privileges   will need to be enabled 
        • Operator Maintenance 'General' Tab
          • System Setup: "Access Venue, Stores & Tills" Flag
          • System Setup: "Maintain Venue, Stores & Tills" Flag

      Product Inquiry Terminal

      • The purpose of this Terminal is for the customers to scan the products and check their Prices, Comments, Photos, Videos, Quantity on Hand etc.
      • During the operating hours, the Till will display a Slideshow of the Photos and Videos in the media zipfile waiting for the customers to use the terminal
      • When a product is scanned by the customer, the system displays the Product Details on the screen for 30 seconds before reverting back to the Slideshow mode
      • Additionally, a product can be searched by name or barcode number entry

      Hardware Setup

      • Navigate to the Workstation Maintenance and create a new Workstation for the Product Inquiry Terminal
      • The Till Mode must be set to Product Inquiry for this Till Mode General


      General

      • Hardware Type
        • Set the correct type of hardware for the Till
        • An incorrect selection may cause the Till to malfunction
      • Till Scaling Factor
        • Set the Till Scaling Factor as required 
      • Product Name
        • Set the option for Product Name which can either be Short Name or Long Name or Second Name
      • Product Group
        • Selects a group of product for which inquiries can be made in the Till

      Defaults

      • Price
        • Sets the price to display for the Product
      • Operator
        • Sets the default operator for the Till