1 | Hold & Fire Summary Page

This is a summary page for the Hold Fire feature-set within Bepoz. Hold Fire is a feature that can be used for delaying the Printing of Table Orders' Products to Remote Kitchen Printers and display on KDS to a later time. This page includes additional information about this feature as well as links to further resources.

This is a summary page for the Hold & Fire feature-set within Bepoz.

Hold & Fire is a feature that can be used for delaying the Printing of Table Orders' Products to Remote Kitchen Printers and display on KDS to a later time.

This page includes additional information about this feature as well as links to further resources.

About

The Hold And Fire functionality can be used in a variety of settings, but primarily full-service dining environments

A use case would be that an Operator adds Products into SmartPOS for a Table but they may wish to hold some of them from printing to remote printers at that time
At a later point during service, the Operator can select certain Products to print to remote printers when needed
The Products to be held from Printing can be specified manually or by their Product Sort automatically
Held Products can be manually selected to Print when ready, a Timer can be set for them to be Printed automatically, or a specific Time and Date can be set

This feature-set and functionality requires setup in Venue Maintenance on the Tables Tab and utilising the full range of Hold & Fire Functionality also requires Till Function buttons to be configured

Prerequisites

Minimum Bepoz version of 4.6 is required for this functionality
To access Hold & Fire setup components, the applicable Operator Privileges will need to be enabled

Operator Maintenance 'General' Tab

System Setup: "Access Venue, Stores and Tills" Flag
System Setup: "Maintain Venue, Stores and Tills" Flag
System Setup: "Maintain Till Function Maps" Flag

To access Hold & Fire features in SmartPOS, the applicable Operator Privileges will need to be enabled

Operator Maintenance 'Till Privileges' Tab

General: "Operate Tills" Flag
Tables: "Table Sales" Flag

Key Features

BackOffice Setup

Quick and easy configuration in Venue Maintenance where Product Sorts can be used to set automatic Holding and a warning timer can be set
Three fully-customisable Till Functions can be configured which then allow for a plethora of SmartPOS workflows and options
Optional Till Extension which can be added to a Till to override the other configurations so that on a Till-specific level:

Selected Product Sort Type/s can be set to never be Held initially
Selected Product Sort Type/s can be set to always Held initially

SmartPOS Functionality

Per configurations, any Product Sorts that are set for auto-holding will not print to remote printers initially
Using the configured Till Function buttons provides an efficient way of manually holding and printing Products to remote printers when needed
Per configurations, the Warning Timer will notify Operators when Products have been held from printing for too long

Quicklinks & Additional Resources

Venue Maintenance "Tables" Tab
"Save Table Hold Fire" Till Function
"Toggle Table Hold Fire Products" Till Function
"Display/Print Table Hold Fire Products" Till Function
"Hold And Fire" Examples
Hold & Fire Override Till Extension
Tip Reporting, Hold & Fire, & Other Settings