Integration Errors
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      1. INTERNAL - Bepoz Help Guides
      2. Troubleshooting
      3. Integration Errors

      me&u Order Validation Failed

      Overview

      Problem

      • me&u or customer reports an error "Order Validation Failed"

      Solution

      Order Validation usually fails when the integration has stopped working. This is a result of the communications channel between Bepoz and me&u is closed for any reason. The key is to look for API connectivity as below:

      • Check that the port used for communications is still open

        • Open any browser on the server / site controller

        • Access any online port checker, such as Canyouseeme.org

        • Check the public IP Address can compare it to the address noted on the Configuration on the customer record in CRM. Has the Public IP Address changed?

        • Check port 9163, or whatever is recorded in the Configuration against the customer record. Is it open?

        • If either the public IP has changed, or the port is now closed, send an email to me&u Help Desk. Be sure to copy the customer and their IT supplier

      • Check API key and the job on smart controller. Is it correct?

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      • Me&U BackOffice Setup