Integration Errors
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      1. INTERNAL - Bepoz Help Guides
      2. Troubleshooting
      3. Integration Errors

      me&u Product Not Assigned to API

      Overview

      Problem

      • me&u or customer reports an error "Product Not Assigned to API"

      • Ticket automatically created via an email alert from me&u helpdesk

      Solution

      This error is produced when customers add products to their me&u back panel, but they are not mapped to products that exist at the API Till.  This is an issue for the customer to fix, and for us at Bepoz to help them with. It's worth noting that me&u cannot access the Bepoz server or BackOffice, so they are not able to rectify this issue. 

      • Check that the "PLU" for the Product in me&u is set to the correct 'Product ID' in Bepoz

      • Check that the Product is present in the Store that contains the API till

      • NOTE: me&u should have the size number after the colon in their request

      Related Articles:

      • Me&U BackOffice Setup