3 | OpenTable Till Functions Config.

This article covers the various configuration options that can be implemented to customise a site's OpenTable integration using SmartPOS Till Functions.

Prerequisites

To begin the implementation process, the following prerequisites should be in place:

The Implementation Operator must have the correct privileges enabled to use BackOffice; to access & maintain Venue, Stores & Tills; and to maintain Till Function Maps
The Venue should have an active account with OpenTable who will provide their unique restaurant ID
Please note that the OpenTable integration is available as of the 4.6.1.20

Till Function Buttons

Till Function Buttons should be added so that end users can interact with OpenTable Reservations from SmartPOS
The Till Functions Button that will be used for OpenTable Reservations should be added either directly to the top Function Map Panel (pnlFunc1) or to a Function Map Panel that can be accessed from it by way of a Panel Selection function pointing to another Panel such as an available Extra Panel
There is only one (1) Till Function that is used with the OpenTable integration (some other reservation/booking integrations use 2 or 3) however, it can be configured in several ways to customize the Reservation List that is retrieved in SmartPOS

In this example, the Extra Panel 3 has been set up with multiple iterations of the same 'Table Open Booking List' Till Function; see below for details

The Till Function to be used with the OpenTable Integration is the 'Table Open Booking List' Sub-Function which can be found within the 'Tables & Accounts' Functions

This Till Function is used to retrieve Reservations from OpenTable and display them in a list
From the list of retrieved Reservations, Operators can highlight a Reservation and then view its details
Operators can also open the Transaction for a Reservation that has first been Seated in OpenTable

For a full list of all current OpenTable Reservations, the Function Button can simply be configured with '0' entered into the Item field as well as the SubItem field
However, many Venues may not want their entire Reservation List displayed at once and may wish to retrieve and display only certain reservations such as those that are currently Seated, for example

As such, the Item, SubItem, and Key fields can all be used to customize the Reservation List as it will be retrieved and displayed in SmartPOS
This allows for the Venue to separate Reservations based on their current status and also for specific Service Periods and Times

Keep in mind that these fields can be 'mix & matched' together, i.e. used to show Reservations for all days from 17:00 to 19:00 or to show tomorrow's Reservations between 09:00 and 12:00
The 'Item' field can be configured with the following options:

Enter '0' to display All Reservations
Enter '1' to display currently opened Bepoz tables
Enter '2' to display Non-active OpenTable bookings
Enter '4' to display Active OpenTable bookings and open Bepoz tables
Enter '8' to display bookings which have a 'Seated' / 'Partially Seated' status in OpenTable but not yet been 'Opened' in Bepoz

Note: Option '8' is only available from Bepoz v4.7.3.1 & above

The 'SubItem' field can be configured with the following options:

Enter '0' for All Reservations
Enter '1' for a Specified Service Period (entered into the Key field)
Enter '2' for a prompt at the Till asking the Operator to select a Service Period; the options will be:

Today
Tomorrow
Next 3 Days (No Times); meaning no specified time entered into the Key field will be used
Next 7 Days (No Times); meaning no specified time entered into the Key field will be used
Yesterday
This Month (No Times); meaning no specified time entered the Key field will be used

The 'Key' field can be used to enter an exact range of time to show Reservations for, i.e. to show Reservations between time A and time B

For example, entering "09:00, 13:59" will retrieve & display all Reservations between 9:00 AM and 1:59 PM
Note that if the SubItem field isn't used along with the Key field, Reservations will be shown for all days between the time's entered, i.e. if there are multiple days that have reservations booked between 9:00 AM and 1:59 PM, they will all be shown

Enter the value of SubKey

Please enter the OpenTable Service Name so as to filter the bookings accordingly