SmartPOS Errors
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      1. INTERNAL - Bepoz Help Guides
      2. Troubleshooting
      3. SmartPOS Errors

      Points: There is no points redeem value set for this system. Please contact your system administrator

      Overview

      Problem / Symptoms:

      The venue has been configured to use points, but when the operator, tries to redeem points at SmartPOS, the operator is present with a warning message 

      "There is no points value set for this system. Please contact your system administrator"

      Warning prompt at SmartPOS

      Diagnosis:

      Points redemption system setup has not been fully configured.

      There are four areas within Bepoz that specify point redemption values. 

      1. Venue Settings 

      2. Store Settings 

      3. Till Settings 

      4. Account Settings

      Venue Settings

      Store Settings

      Till/Workstation Settings

      Account Settings

      Resolution:

      ​​​​​​​The primary reason for the SmartPOS warning about Point Redemption not being allowed is normally due to the Store Settings not containing a redemption value for Points Redeem Percent

      This should be changed to 100% (Default). 

      Set this to 50% to only require 50% of the normal points to redeem at tills within this Store. Set 200% to require double the normal points etc.