Pick-up & Delivery
      Back to home
      1. INTERNAL - Bepoz Help Guides
      2. End-User | Table Service and Kitchen Operations
      3. Pick-up & Delivery

      4 | Processing a Home Delivery & Pick Up Loss

      This article outlines how to process a Home Delivery and Pickup Loss in SmartPOS. The Pick-up/Delivery orders are not finalized straight away as they have to be either picked up by customers or delivered to them before the payments are made. These orders are saved as Pick-up or Delivery so that they can be opened and processed later.

      This article outlines how to process a Home Delivery and Pickup Loss in SmartPOS.

      The Pick-up/Delivery orders are not finalized straight away as they have to be either picked up by customers or delivered to them before the payments are made. These orders are saved as Pick-up or Delivery so that they can be opened and processed later.

      Prerequisites 

      • To access Delivery and Pickup Features, the applicable Operator Privileges   will need to be enabled 
        • Operator Maintenance 'Till Privileges' Tab
          • General: "Operate Tills" Flag
          • Accounts & Discounts: "Accounts Till Functions" Flag
          • Tables: "Table Sales" Flags 
          • Tables: "Table Payments" Flags

      Processing a Home Delivery/Pickup Loss

      • To report a delivery or pick up loss, Open the Delivery/Pickup Account
      • Press the 'Del/Pick Up Loss' button which will show the following prompt:


      • This prompt will be displayed according to the Backoffice setting and can be deactivated if Operators do not need manager's override to record a loss
      • If Pressed 'Yes', a window will appear prompting Operators to add Manager's Override Number


      • After that, the amount will be displayed on the screen as Pick Up/Delivery Loss

      • The loss incurred will be reported in the Account Details section of Till Balance Summary