3 | QSR BackOffice Setup

This article covers a how-to guide to configuring the QSR interface within BackOffice. The Bepoz setups required for the QSR KDS Integration may seem daunting, however, they are actually straightforward and fairly simple. The order with which these setups are completed isn't necessarily important as long as they are all achieved.

This article covers a how-to guide to configuring the QSR interface within BackOffice.

The Bepoz setups required for the QSR KDS Integration may seem daunting, however, they are actually straightforward and fairly simple.

The order with which these setups are completed isn't necessarily important as long as they are all achieved.

To access KDS features in BackOffice, the following Operator Privileges will need to be enabled

KDSLink

The KDSLink is a separate Bepoz application and should be found in the Bepoz Programs directory (C:\Bepoz\Programs)

After opening the application, navigate to System > Settings to configure KDSLink
Within the KDSLink Settings, configure as required:

Server Type - select QSR from the drop-down
Primary Server IP Address - enter the IP Address of the QSR ConnectSmart KitchenServer
Primary Server Port No - enter the Primary Server Port No as provided by QSR
Till connection TCP Port - enter an open TCP Port to be used
Reply Timeout - enter the desired reply timeout amount in milliseconds
Product Name - select the desired Product Name to appear on KDS screens

Choose either Shortname, Longname, or Secondname; these refer to the Product Names as configured in Product Maintenance (Name, Full Name, Second Language Name, respectively)

Use Product Number as Item ID - enable this flag if using the Product Number as the Item ID on KDS screens
Site UID - the Site UID as provided by QSR
Primary Server Timeout - enter the desired primary server timeout amount in milliseconds
Secondary Server Timeout - enter the desired secondary server timeout amount in milliseconds
Secondary Server IP Address - enter the IP Address of a backup QSR ConnectSmart KitchenServer
Debug Raw Data From Till Dir - enter the directory where debug XML file will be stored such as C:\Bepoz\QSR_DEBUG\TILL
Debug Raw Data To KDS Dir - enter the directory where debug XML file will be stored such as C:\Bepoz\QSR_DEBUG\KDS

If all configurations are correct and both SmartController and the QSR KitchenServer are running, KDSLink should connect and the integration is active

There is a flag in the Bepoz Database application which controls whether or not KDSLink will autostart

This flag can be found on the "Set Registry Settings" tab in the "BEStartup Auto Start Programs" section

If enabled and Bepoz is set to run at boot, KDSLink will autostart along with any other Programs set to autostart

Within BackOffice, there is an abundance of configuration options related to KDSLinks and to to the QRS integration that must be considered during setup

Once KDSLink is active, a section of configuration options will appear on the "External Links" tab of Venue Maintenance called "KDSLink - Kitchen Display"
Most of these settings will be copied from the KDSLink Settings

KDSLink Name - enter the name of the KDS; this should match the Server Type from KDSLink (QSR in this case)
KDSLink IP & Port - enter the Primary Server IP Address and the Primary Server Port Number from KDSLink into the respective fields
Timeout Seconds - this should be the same as the Reply Timeout from KDSLink
FallBack Format - use the drop-down to select one of the System's Printer Formats; when redirected to a Receipt Printer, this is the Print Format that will be used

A flag in Workstation Maintenance on the "Flags/Other" tab called "Use KDSLink" controls whether or not the Till will be able to send orders to a KDS integration
If enabled and a KDS integration is set up, orders from the Workstation will be sent to the KDS
Disable this flag if orders from the Till should not go to the KDS

QSR can support up to four (4) Preparation/Cook Times and one (1) Plate Time & Bepoz supports all of these times
After KDSLink has been configured, a new tab will appear on the Product Maintenance window called "Preparation Times" where these times can be input for all Products

These different times can be configured in QSR to change the behavior of when the items appear on the KDS

If a Time entered is greater than zero (0), the respective time will be sent through KDSLink to QSR
These times will determine when Products will be Printed/Displayed on the KDS
Enter the desired Preparation & Plate Time(s) for each Product as needed, including Condiment Products

Two (2) Till Functions relating to the QSR KDS integration and other integrated KDS can aid in operating more effectively

When used with integrated KDS such as QSR, using this Till Function will Rush/Fast Track a Product to the nominated KDS screen

Select the desired Till Function Panel, click on the desired Button space and then configure the Button Settings:

In the Button Text field enter the text that will display on the Till Function Button on SmartPOS Workstation screens
Set the Function drop-down to 'Non Sale Functions'
Set the Sub-Function to 'Rush Item'

Depending on the Till Function configuration option as set up in the Item field, this Till Function, when used with an integrated KDS, will set a Product as "trait" on or off
It's recommended to configure two (2) of these Till Functions - one used to set Traits on and the other to set Traits off
To set up this Till Function:

Select the desired Till Function Panel, click on the desired Button space and then configure the Button Settings:

In the Button Text field enter the text that will display on the Till Function Button on SmartPOS Workstation screens
Set the Function drop-down to 'Non Sale Functions'
Set the Sub-Function to 'Item Trait'
Enter a corresponding number the Item field where: