3 | Rewards Reporting

This article covers an overview of Rewards Reporting in BackOffice. Rewards are Global promotions and thus once set up will be both earned and redeemed at all Venues all the time without a schedule. Rewards can only be issued to Account holders. The Reward is always a free item - 100% discount of the next valid Product sold to the Account holder.

This article covers an overview of Rewards Reporting in BackOffice.

Rewards are Global promotions and thus once set up will be both earned and redeemed at all Venues all the time without a schedule.

Rewards can only be issued to Account holders.

The Reward is always a free item - 100% discount of the next valid Product sold to the Account holder.

To access Rewards features, the applicable Operator and Global Privileges will need to be enabled

Within a Multi-Venue setup, Head Office controls rewards - therefore if a connection can't be established then the reward system will not be active
It is recommended that the "Account Get From HO" flag as shown below is set as true to ensure the reliability of this feature

There is a system View titled "Reward Status" which shows the current status of each Reward program for each Account holder
These columns can also be added to any other View

There is a system View titled "Reward Status" which shows the current status of each Reward program for each Account holder
These columns can also be added to any other View

Within the current Account Reset job, Operators can view 3 flag options - 1 for each Reward program
These allow a user to reset an Account's Reward progress in the case of error, a new Reward program or if there is a time limit on the Reward program