6 | Smart KDS Server - Troubleshooting Connections

.

This article will cover some basic steps to troubleshoot connection issues from SmartKDS Server

Prerequisites 

• Minimum of Bepoz v4.7.2.7 + is required
• SmartKDS Server must be running

---

Troubleshooting Connections

• There are several areas within KDS Server that allow the user to test a connection
• This article will list them and explain what they are used for

Server Operations

Under the server operations tab, we have multiple options that provide troubleshooting functionality

• Log Test: Confirms the error handling log is working correctly by displaying a 'Hello World' in the log window
• Reload Stations: Lists the KDS Workstations that are registered on the current system 
• Test Connection: Tests connectivity for whichever workstation is selected from the dropdown list 
• Test Order: Displays a test order on whichever workstation is selected from the dropdown list (Pending further development )

Server Configurations

Under the server configuration tab, we have 2 connectivity tools. Both will return similar messages if successful or unsuccessful

• Successful Message

• Unsuccessful Message

• SmartKDS Server - Test Connection: Confirms the IP address and Port for KDS Server are correct and connected
  
• If the test is successful, you will receive a message similar to the above
• If the test is unsuccessful, you should check the following:
• Confirm IP address of KDS Server is accurate and hasn't been changed
• Confirm Port is accurate and is not being used by another service 

• KDS API - Test Connection:  Confirms the IP address and Port that are specified for KDS Link are correct and connected 
• If the test is successful, you will receive a message similar to the above
• If the test is unsuccessful, you should check the following:
• Confirm IP address of KDS Link is accurate and hasn't been changed
• Confirm Port is accurate and is not being used by another service 
• Confirm KDS Link is configured with the same port and is currently running

Workstation Settings

Under the workstation settings tab, we have the ability to Test Connection to whichever workstation is selected from the workstation list

• KDS Workstation - Test Connection:  Confirms the IP address and Port that are specified for KDS Link are correct and connected 
• If the test is successful, you will receive a message similar to the above
• If the test is unsuccessful, you should check the following:
• Confirm KDS Workstation is  currently running
• Confirm IP address of KDS Workstation is accurate and hasn't been changed
• Confirm Port is accurate and is not being used by another service 
• Add an inbound firewall exception for the relevant ports
• If the test is still unsuccessful, the user should add a URL reservation for all non admin users to listen for HTTP requests
• The following command should be run on the Command Prompt as an administrator for KDS Server & KDS Link IP / Ports
• netsh http add urlacl url=http://"ENTER KDS SERVER IP ADDRESS":"KDS PORT NUM"/ user=Everyone listen=yes
• 

---

Troubleshooting KDS Usage

Disappearing Dockets

Are dockets seemingly disappearing when the KDS Workstation refreshes from an Updated Order? 

• Confirm that the "Ignore Transactions Older Than" setting is configured to 0
• On refresh of updated dockets, KDS will remove any dockets that are older than whatever is configured here

---

Quicklinks & Additional Resources

• SmartKDS Installation
• Upgrading from SmartKDS 4.6 to SmartKDS 4.7
  
• KDSLink Setup
  
• SmartKDS Server Configuration
• SmartKDS Workstation Settings
• SmartKDS Printer Setup
• SmartKDS Usage
• SmartKDS Workstation
• KDS Metrics Report