1 | SMS Global Interface Setup

This article covers the requirements for settings up a BackOffice Device to interface to SMS Global. SMS Global is an SMS business text messaging service provider offering a "state-of-the-art SMS gateway, group bulk SMS, and email to SMS platform".

This article covers the requirements for settings up a BackOffice Device to interface to SMS Global.

SMS Global is an SMS business text messaging service provider offering a "state-of-the-art SMS gateway, group bulk SMS, and email to SMS platform".

To begin the implementation process, the Implementation Operator must have the following privileges enabled:

This device will provide a link for the organisation to SMS Global so that messages can be sent to customers via BackOffice.
Prior to setting up the BackOffice Device, an account must be created for the customer with SMS Global
Please see the image and setup notes below for instructions:

After adding a new Device to the Server Workstation, enter a Device Name and then set it as follows:
- Device Type: SMS Link
- External DLL Name: Stdlibrary.Dll
- Class Name: SMS Global
Set the Job Options as follows:
- Username: Enter the customer's username for the SMS Global account
- Password: Enter the customer's password for the SMS Global account
- From PhoneNum: Enter the Phone Number that will appear as the Sending Number; this must be approved by SMS Global for the customer's account
- Country Code: Enter the 2-digit ISO International Country Code that will be used to calculate available credits; e.g., Australia = AU
- Create Audit at Credit: Optionally, set a Credit Amount here to monitor the account's available Credits and create an Audit in the system when it reaches the number of Credits entered
Click 'Check Settings' and then OK to save the Job

After creating and saving the SMS Link Device, it must be set per Venue in the 'Messaging Device Setup' section of the 'Messaging and Billing' tab:

SMS Messages can now be sent from BackOffice via Messaging -> Message Accounts
- Ensure that the 'Message Type' is set to 'SMS'
Alternatively, messages can also be sent via Account Maintenance -> 'Send Message' button

Optionally, send a test SMS message by completing the following steps:

Head to the Tools menu (top, left in BackOffice) and turn on 'Support Enable Send 1 Message'
Go to the Messaging component and select 'Message Accounts'
- It's recommended to choose 'Manual Selection'
  - Select an Account (this should be an internal Account as it will be used for sending a Test message)
  - From the Message Type drop-down, select 'SMS'
  - Enter test text into the body of the message
  - Click 'Send' from the messaging toolbar
  - A prompt will appear with several options; select 'Send Test'