1 | Support Information

Our maintenance and support centre is made up of highly-skilled engineers, technicians and hospitality specialists. Able to look after both hardware and software and equipped with full remote access capabilities, the majority of problems a venue or retailer may encounter can be resolved quickly. 

Email:   support@bepoz.com.au

Call:   1300 832 876 = 1300 VECTRON -  option 2 (VIC, SA, TAS) OR 1300 023 769 -  option 2 (NSW, QLD, NT) 

NB: Support is available to pre-trained staff only. 

Our support for POS Software comprises of a remote access portal with secure connection interfaces, phone (Mon to Fri/9 am to 5 pm) and onsite support. Our experienced team of technicians, industry specialists and highly skilled engineers will have you back in operation in no time. 

Telephone Support is available as part of the quoted license fee at no extra charge during Vectron business hours (AEST): Monday – Friday 9:00 am - 5:00 pm 

Please be aware that support in SA, TAS is supplied by contractors. We will provide you with the contractor’s details.  

Emergency Support is supplied during after-hours for events where trade is affected. The after-hours technicians are not equipped to handle general technical support queries and will pass on your details to the Support Team to contact you the next business day.  

Callouts include the first 15 minutes onsite; any further time is billed in 15-minute units. 

NB:  Metro area is classified as up to 40km from the Central Business District (CBD).

Travel to your site is complimentary if your site is in the Metro area. Travel outside this radius is charged both ways as per below. Travel and flights for interstate sites will be charged at cost.  

If overnight accommodation is required, meals and accommodation expenses will be charged at cost. Please inform our staff about onsite parking, should this not be available actual parking fees will be passed on.