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Troubleshooting
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Hardware
40 | "Table Set Waiter" Sub-Function
This article outlines the "Table Set Waiter" Sub-Function, how it is configured in BackOffice, and how it can be used in SmartPOS. The "Table Set Waiter" Sub-Function is designed for allocating Waiters to active Tables. Alternatively, Waiters can automatically be assigned by enabling the "Ask Waiter" Flag in Venue Maintenance "Flags" Tab. Prerequisites Global Settings Clocking Options under the 'Flags' Tab 'Clocking: On' Flag must be set to true. Each Waiter will require an active clocking job on their Operator Profile.
This article outlines the "Table Set Waiter" Sub-Function, how it is configured in BackOffice, and how it can be used in SmartPOS.
The "Table Set Waiter" Sub-Function is designed for allocating Waiters to active Tables. Alternatively, Waiters can automatically be assigned by enabling the "Ask Waiter" Flag in Venue Maintenance "Flags" Tab.
Prerequisites
- Global Settings
- Clocking Options under the 'Flags' Tab
- 'Clocking: On' Flag must be set to true.
- Each Waiter will require an active clocking job on their Operator Profile.
- To access Till Function Settings, the applicable Operator Privileges will need to be enabled
- Operator Maintenance 'General' Tab
- System Setup: "Maintain Till Function Maps" Flag
- To access and use this Till Function within SmartPOS, the following Operator Privileges will need to be enabled
- Operator Maintenance 'Till Privileges' Tab
- General: "Operate Tills" Flag
- Tables: "Table Sales" Flag
- Tables: "Create New Tables" Flag
- Tables: "Set Table Waiters" Flag
Initial Setup
- Click on the desired Button space and then configure the Button Settings:
- In the Button Text field enter the text that will display on the Till Function Button on SmartPOS Workstation screens
- Set the Function drop-down to 'Tables & Accounts'
- Set the Sub-Function to 'Table Set Waiter'
Function-Specific Configurations
- Enter a corresponding number into the SubItem field where:
- "1" will keep the Table open after a Waiter has been allocated using the "Table Set Waiter" Sub-Function
SmartPOS Example
- Within an open Table transaction, selecting the "Table Set Waiter" Sub-Function will open a list of available Waiters that can be assigned to the Table