Overview
Problem / Symptoms:
When reviewing a Till balance from a Remote-Venue Workstation or Print out from SmartPOS at the Remote-Venue and when comparing the Shift periods between the Remote-Venue and that which is reported on the Till Balance at the Headoffice workstation, the balances and totals can present differences between the two workstations
Diagnosis:
The primary cause of this is due to system setup where the Headoffice Venue and the Remote Venue have different shifts specified
Shift Period are generated from the Venue Setting they are originating from, So If Venue A has Shifts that differ from the of the HO workstation when generating Shift Period Reports from the Headoffice workstation the Sales Data will display differently due to shift periods.
Solution / resolution:
The best course of action is to ensure your Headoffice Venue settings for Shift Details mimic the shift periods of the remote venues.
This is especially essential when you generate an auto report to be emailed from the headoffice workstation that is shift-based.
References:
ConnectWise Links:
Atlassian Links:
POW WOW: