Backoffice Errors
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      Transaction ID on Keylog Report will not marry with Transaction Journal

      Overview

      This lesson resolves the issue of Transaction ID on Keylog Report not marrying with Transaction Journal on Version 4.5.1.124 by providing a new version 4.5.1.125.

      Problem

      • Transaction ID on the keylog report will not marry with transaction journal due to the following: Error: | Object reference not set to an instance of an object.| in | Voucher_multibuyused that appears on the till During a transaction

      • The issue occurs in version 4.5.1.124 and below is the known scenario to replicate the issue

        • Enter Operator number to log into till

        • Select Payment > Eftpos 

        • Enter Amount for Cash out

        • Over eftpos cash limit | Cashout limit = $xx.xx | do you wish to enter manager override? select yes

        • enter Manager override number 

        • select OK

        • Error: | Object reference not set to an instance of an object.| in | Voucher_multibuyused appears on the till.

        • Select Ok

      • When the error occurs, the sale has not finalised and the system continues the keylogs to the next transaction hence why the transactionID does not marry with transaction journal

      Solution

      • A fix resolved the issue in version 4.5.1.125 for the message Error: | Object reference not set to an instance of an object.| in | Voucher_multibuyused that appears on the till

      • Operators will need to update to version to 4.5.1.125 or above