Security Reports, Alerts & Audits
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      3. Security Reports, Alerts & Audits

      15 | Voids & Refunds in BackOffice

      This article explains how completed Voids and Refunds can be viewed in different Reports within BackOffice. BackOffice allows for keeping track of every single Transaction including the Transactions that have been Voided or Refunded. These can be viewed on reports such as Till Keylog Reports and Till Balance Reports. In the Till Balance Report, the Canceled and Refunded Transactions appear on the Miscellaneous Details section.

      This article explains how completed Voids and Refunds can be viewed in different Reports within BackOffice.

        BackOffice allows for keeping track of every single Transaction including the Transactions that have been Voided or Refunded.

        These can be viewed on reports such as  Till Keylog  Reports and  Till Balance  Reports. In the Till Balance Report, the Canceled and Refunded Transactions appear on the Miscellaneous Details section.

        Prerequisite

        • In order to access the Reports, an Operator must have the appropriate privileges set up within Backoffice
          • For Till Keylog Report: Other Reports Flags within Reporting Tab of Operator Maintenance
          • For Till Balance Report: Sales Report Flags within Reporting Tab of Operator Maintenance

        'Clear' & 'Cancel' on the Till KeyLog

        • Clear and Cancel functions will appear on the Till KeyLog labeled as their respective functions
        • Refunds are easiest to spot by the Minus Button used just before the Entry Number



        Cancels on the Till Balance Report

        • Clears will not display anywhere on the Till Balance Report
        • Cancels will display on the Till Balance Report by Quantity of Cancelled Sales and the Total Monetary Amount of those Cancelled Sales
        • Refunds will display on the Till Balance Report by Quantity of Returns (the Quantity refers to the individual Quantity of Products) and the Total Monetary Amount of those Returns