Overview

Q&A on Gift Certificate security [internal use only]

Q1 How secure are e gift cards?

A1.1 - vs. plastic cards, e-gift cards are emailed direct to the recipient they are less vulnerable to being stolen and used by other people.

A1.2 - the balance of an e-gift card can also only be redeemed at POS linked to the set up made by the venue in the admin console.

Q2 What is some good ways customer can prevent fraudulent purchases i.e. using stolen credit cards?

A2.1 - Go to the back panel to limit the number of transactions per gift certificate value i.e. customers can only buy 1 X $20 voucher.

A2.2 - Avoid listing gift certificates with a value of $5 which is a common limit for fraudsters testing stolen credit cards.

A2.3 - Check in stripe for any patterns of unusual purchase behaviour i.e. overseas cards used repeatedly.

Q3 What is a purchase being fraudulent and the customer wants to suspend it/ refund?

A3.1 - If the payment is refunded via stripe, go to Bepoz to XXX to (CAN SOMEONE ADVISE) to suspend invalid gift cards from being redeemed.

A3.2 - Stripe recommends that account holders refund any payments they suspect are fraudulent as soon as possible. In the stripe dashboard, select the payment and click Refund as fraud. This refunds the payment and report it to Stripe.

Q4 How to reduce fraudulent payments?

A4.1 - Stripe’s Radar fraud prevention platform is automatically running on every customer’s account. It scans every payment against the most relevant signals and automatically blocks or flags fraudulent transactions. When a business using Stripe sees a card for the first time, there's an 80% chance that they've seen the card elsewhere on the Stripe network in the past.

Stripe reports payments as high risk when we believe they are likely to be fraudulent. Payments of this risk level are blocked by default for account holder review.

Refer customers to https://stripe.com/docs/radar/risk-evaluation

A4.1 - The venue can confirm their user’s email address (e.g., send an email to an address at that domain and require a response from it), review selling history, monitor suspicious behaviour i.e. overseas card transactions or cards used locally from overseas IP addresses.

Q5 Can the venue enable Stripe Radar fraud prevention toolset?

A5.1 - No, connected accounts can’t enable this. As a Connect account, their Stripe technical integration is controlled in part by Vectron. While venues don’t have access to reviews and rules at the moment, you still have the foundational feature of Radar running on your account

Q6 In Bepoz, how do I make refunds at the till on gift certificates e gift or plastic card?

A6.1 - The current version can’t do any REFUND gift cert in Bepoz.

Q7 Customer has a complaint or we want to change the value of the gift certificate issued at till, how do I do that i.e. increase value by $20?

A7.1 - Admin user needs to setup NEW Voucher and make it as “Amount OFF” DISCOUNT (Like $20 discount coupon). Don’t change the value in issued Gift certificate and it will not make balance in sales history.

Q8 How do I cancel a gift certificate issued from Bepoz?

A8.1 - (Waiting for Bepoz reply how to setup). The current version can’t do any REFUND gift cert in Bepoz.

Q9 How do I refund a gift certificate sold to the customer, e-gift or plastic card?

A9.1 - NO refund in Widget e-gift as funds have been taken. Stripe account can issue a refund to the customer.