5 | Workflow - Returned Items

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This article outlines the workflow and best practices for dealing with returned items on SmartKDS

Prerequisites 

• Minimum of Bepoz v4.7.2.7 + is required
• SmartKDS Server & Client must be running

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SmartKDS - Returned Items Overview

• Returned items have always been an inefficient part of the paper docket system
• When an item is returned, it is a manual process to change the qty on the original paper docket
• SmartKDS provides efficiencies in the kitchen by automatically updating the original table order with the reduced qty

Returned Item Workflow - SmartPOS

1. Open an existing table transaction with saved items
2. Highlight the product to be returned
3. Click on "clear" or the "minus" function button 
4. This will display a "Returned Item" docket on SmartKDS  with the Table No, and the product being returned
5. If there is a live docket currently on SmartKDS, it will now display  an **Order Updated** banner along the top
6. The product qty will also be adjusted 

N.B - If a product has been adjusted that results in a quantity of zero, the product will not be stricken out. It will simply have the quantity number removed. This can be misleading in a busy environment and should be pointed out to the customer on setup

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Quicklinks & Additional Resources

• SmartKDS Installation
• Upgrading from SmartKDS 4.6 to SmartKDS 4.7
  
• KDSLink Setup
  
• SmartKDS Server Configuration
• SmartKDS Workstation Settings
• SmartKDS Printer Setup
• SmartKDS Usage
• SmartKDS Workstation
• KDS Metrics Report