SmartKDS Setup 4.7.2.7 +
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      1. INTERNAL - Bepoz Help Guides
      2. Installation / System Setup Guides
      3. SmartKDS Setup 4.7.2.7 +

      Workflow - Returned Items

      Overview

      This article outlines the workflow and best practices for dealing with returned items on SmartKDS

      Prerequisites 

      Minimum of Bepoz v4.7.2.7 + is requiredSmartKDS Server & Client must be running

      SmartKDS - Returned Items Overview

      • Returned items have always been an inefficient part of the paper docket system

      • When an item is returned, it is a manual process to change the qty on the original paper docket

      • SmartKDS provides efficiencies in the kitchen by automatically updating the original table order with the reduced qty

      Returned Item Workflow - SmartPOS

      1. Open an existing table transaction with saved items

      2. Highlight the product to be returned

      3. Click on "clear" or the "minus" function button 

      4. This will display a "Returned Item" docket on SmartKDS  with the Table No, and the product being returned

      5. If there is a live docket currently on SmartKDS, it will now display  an **Order Updated** banner along the top

      6. The product qty will also be adjusted 

      N.B - If a product has been adjusted that results in a quantity of zero, the product will not be stricken out. It will simply have the quantity number removed. This can be misleading in a busy environment and should be pointed out to the customer on setup

      Quicklinks & Additional Resources

      • SmartKDS Installation

      • Upgrading from SmartKDS 4.6 to SmartKDS 4.7

      • KDSLink Setup

      • SmartKDS Server Configuration

      • SmartKDS Workstation Settings

      • SmartKDS Printer Setup

      • SmartKDS Usage

      • SmartKDS Workstation

      • KDS Metrics Report