YourOrder : Age Restriction of Alcoholic Items #

Overview

Alcoholic Age restriction

By law, all establishments have a legal obligation to ensure that alcoholic items are to only be sold to customers above the legal age. The Alcoholic Age Restriction feature allows venues to follow the code of conduct of responsible serving of alcohol.

To access this important feature, select Settings on the left-hand side and select “Alcoholic Age Restriction” in YourOrder backpanel. This section will display all configurations for this feature.

Age restriction settings

Features	Description
Alcoholic Items	ON: shows the “Alcoholic items” field in category and product setup OFF: Keeps “Alcoholic items” field hidden
Age Restriction to purchase Alcoholic items	ON: customers will be requested confirmation of legal age to purchase alcoholic product
Age restriction popup message	Allows custom text to be displayed to customers when the age restriction appears.
Age Restriction Terms and Conditions message	Allows user to add a Terms and Condition to outline important legal information concerning Age Restrictions
Verify Order Now	This area is used for orders of the current date and time and includes one toggle for each ordering type
Verify Order Later (Same Day)	This area is used for orders of the current date and a later time and includes one toggle for each ordering type
Verify Scheduled Orders	This area is used for orders with a future date and time and includes one toggle for each ordering type

Steps

Click ON for “Alcoholic Items”
Click ON for “Age Restriction to purchase Alcoholic items”, to enable request for legal age.
Input a custom message in “Age restriction popup” and save. If the field is empty then a prompt will appear, warning users that the message cannot be left empty. Click OK and type in new values or to revert it to the previous input.
Input Terms and Conditions message. This can be empty if preferred.
For verify Order Now/Later and Verify Schedule Orders, there will be one toggle for each ordering type. Click ON, next to the desired services to enable age verification. This will prompt customers for age verification when using these services and ordering times.

Notes:

At each step save the configuration by clicking theor to cancel
Age restriction popup message has a default input “Are you over 18?”.
Terms and Conditions message has a default input, "When you click "Agree" button, you will (or would be able and willing to) produce an evidence-of-age document that verifies your age. Records of this statement being made should be kept by delivery providers over the 12-month period.."

Frontend view

On the menu screen, when an alcoholic product or a product with alcoholic condiments is clicked, a popup will appear asking if you are of legal age. If the AGREE button is selected then the item will be added to the order and the popup disappears. The popup will not occur again when other alcoholic items are added as it is recorded that the customer is over the age limit.

Age restriction prompt

If NO is clicked then the popup will close. If the customer tries to add an alcoholic item again, another popup will occur. This panel will display a similar message, the terms and conditions setup in the backpanel, the item name and image of the selected product. If the AGREE button is selected then the item is added. The selections are recorded on the back panel where staff can check, if necessary.

When the order is finalised and guests click the checkout button, there will be a prompt for a name and mobile number. This will occur even if dine-in group setup is enabled.

Age restriction within product view

Notes:

If a customer uses a guest account to complete the transaction and has accepted the age restriction. They can make more purchases without verifying the restriction. This will only last until the table is closed or the guest user has logged out.
If a customer uses a member account to complete the transaction and accepts the age restriction. It will be recorded and they will be verified permanently. This means members can log back into their account at any time and will not need to verify again.