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      YourOrder : Error: YourOrder Troubleshooting (Bepoz version: Not Found)

      Overview

      Symptoms 

      User will not be able to place any order, or the current orders are not exported to Bepoz. And after troubleshooting, it shows “Bepoz Not Found” at the bottom left corner. 

       

      Please Note: This document is specifically written to troubleshoot connection issue that has been working before. Therefore, it is not a guide of how-to setup a new site.

      Description 

      This issue is caused by Communication issue between Bepoz Server and YourOrder Server, there are not no data packet can be sent to each other. 

      Connection issue can be caused by one of the following issues: 

      1. Physical Connection issue 

      1.1. Server OFF 

      1.2. No Internet Connection 

      1. YourOrder Backpanel Settings issue 

      2.1. IP address registered is inaccurate 

      2.2. MAC Secret Key is inaccurate 

      2.3. IP Address use to register SSL Certificate inaccurate 

      1. Modem Setting issue 

      3.1. Port forwarding is not set properly 

      3.2. Wrong port number/protocol settings 

      1. Bepoz Server issue 

      4.1. Stored Procedure Job & XMLAPI job are not running 

      4.2. Wrong settings in Stored Procedure Job & XMLAPI job

      NOTE: Bepoz not found can also happen once in Bepoz backoffice, storeproc job is set to port listen to SSL but no one installed SSL cert in Bepoz server.

      So, you need to download the SSL folder from below link and install it into Bepoz server.

      Download SSL

      Resolution 

      Below is the guide to find exactly where is the issue and the solution. After every steps, check if the problem solved, otherwise please proceed to the next steps. 

      1. Confirm there’s internet connection or if the Server is ON 

      To Do: Remote to the Server. 

      1. Check if the SmartController is running 

      To Do: Start the SmartController (remember to run as administrator) if it is off. 

      1. Make sure both jobs (Stored Procedure Job & XMLAPI job) are running 

      To Do: If any of the jobs are not running, try restart the SmartController, it should auto-restart both jobs. 

      1. Check the settings 

      Do: 

      4.1. Make sure the MAC Secret Key is matching between YourOrder & Bepoz 

      4.2. Make sure the Port number is matching between YourOrder & Bepoz 

        

      1. Check if the IP Address has changed. 

      Go to www.canyouseeme.org to check the IP address. Compare with YourOrder backpanel or compare with YO_ Support Sheet. 

      If it is different, To Do:  

      5.1. If it is in Secured Connection (HTTPS), change the connection to unsecured Connection (HTTP) 

       

      5.2. Update the new IP Address in YO_SupportSheet to get updated in the SSL DNS 

       

      1. Check if the port forwarding is set correctly 

      Test the Port forwarding in www.canyouseeme.org. If error, Ask the customer if they have changed the modem/router or changed Internet Provider or have internet been fixed recently? 

       

      If Yes, Do: 

      6.1. Login to the modem to check if the port forwarding is being set 

      6.2. Check if Windows Firewall has set to allow the port number 

      If No, Do: Restart the modem/router