YO | New Feature 2.7
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      3. YO | New Feature 2.7

      YourOrder : Order Throttle

      Overview

      This article will outline the backpanel configurations for Order Throtte

      Order Throttle 

      Order Throttle allows users to control the max number of orders within a specific time period. This aids in maintaining the flow of orders and allows busy time periods to have set limits, so the kitchen does not become overloaded, which in turn allows customers to receive their food in a timely manner and increase customer satisfaction. 

      Backpanel 

      To access this feature, on the left-hand sidebar, there is a label called ‘order throttle’. Clicking this will open a new page which will display the add throttle button in the top right and an empty list with eight columns, as default. When a throttle is added it will appear in the list. 

      Function 

      Description 

      # 

      A unique number for the throttle 

      Day 

      The desired day that the throttle will be enabled for 

      From 

      The starting time for the throttle 

      To 

      The end time for the throttle 

      Order Limit 

      The max number of orders that can be placed within the throttle schedule 

      Order Types 

      The service types that the throttle applies towards 

      Enable? 

      A toggle to enable/disable the throttle from being used in YourOrder 

      Delete 

      A button to remove the throttle from the list 

      Steps 

      1. Click  in the top right corner to apply a new throttle, it will appear at the bottom of the list, or alternatively user can edit any row within the list

      2. Select the Day by clicking the dropdown list of the desired row and select an option 

      3. Within the From column, Input the hour and minute for the time throttle to start 

      4. Within the To column, Input the hour and minute for the order throttle to end 

      5. In the Order Limit column, type in the max number of orders that can be placed 

      6. In Order Types, click the dropdown and select the desired service types. Multiple selections can be made by simply clicking the boxes on the right. Pressing clear will remove all selected options 

      7. In the Enable column, click ON to enable this throttle or OFF to disable 

      8. Click the  to save these configurations or  to cancel

      9. The last column will display a  button for discarding the throttle, simply click it and the throttle will be removed from the list

      Frontend 

      Time throttle will only be shown to customers when the max limit has been reached. When a customer makes a payment, a popup will appear with the next available time period for the current day and a message will display to inform the customer that there is a large volume of transactions and to place an order for another time. If there is no available time for the selected day, users will be prompted with another popup, to select new date. 

                

      Time period selection                                                                                                    Date selection                                        

      Notes: 

      • This feature is not available for Dine-in Service 

      • Order throttle times cannot overlap. When there is an overlapping in times, a prompt will appear 

      • Every order placed in any of the selected order types will contribute towards the max limit 

      • When an order throttle is enabled, any orders that were previously placed for the same time period will contribute toward the max limit