YO | Troubleshooting Guides
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      3. YO | Troubleshooting Guides

      YourOrder : Price Promotion TroubleShooting

      Overview

      Please to follow below steps once receiving a call regarding Your order Price promo does not work. 

      1. Make sure Member price is enable 

       

       

      1. Check Server address and Bepoz API for all service types and make sure there are match. NOT like below images one set to SSL and others set to Ips. 

       

       

      1. In Bepoz back office, make sure correct account profile is linked to product promotion 

      1. Do not forget to send full database to venue and restart the smart controller 

      1. Also for those venues using Bepoz version 4.6.1 and above except 4.7 you can use Bepoz log → search “memberprice” and read the error and logs. For those venues that using Bepoz version 4.7 you can use Bepoz log → search “currentprice” to read the errors and logs.