Overview
Outcomes
Dot point list of outcomes of a successful completion of the procedure
Used by the user to understand if they have completed all steps properly
Policies
Dot point list of any policies guiding the procedure
hyperlink to actual procedure pages if they exist
Procedure
Step 1
Fill out this section with exact, step by step instructions for carrying out work. Use different web parts wherever they help, including images, flow charts. etc
The end-user should be able to complete the procedure with almost guaranteed success, without any prior knowledge of the procedure, by following this guide
It is helpful to include images or screen shots along the way, as well as show the user what they should see after completing each step