YourOrder : Serve Meal Together

Overview

This feature allows users to group items to be served together. It can be sent to printing devices that can print a docket in the desired grouping arrangements. This is a useful feature, as customers can tell staff members what products should come out together and benefits the kitchen staff to prioritize and manage their time better.  

Serve Meal Together 

This feature allows users to group items to be served together. It can be sent to printing devices that can print a docket in the desired grouping arrangements. This is a useful feature, as customers can tell staff members what products should come out together and benefits the kitchen staff to prioritize and manage their time better.  

Example, A customer orders several kid's meals and would like it to come out earlier than the main meals, so that the children can eat first and play for a longer time. The customer can then group it with the entrée meals as they usually come out first and the kids can enjoy the meal while the adults enjoy the entrees. Children can then do other activities, such as enjoying the venue grounds or playing on mobile devices while adults eat their mains. This can increase the positive feedback and satisfaction of customers as they will see the establishment as accommodating to families. 

Back panel Setup 

The main configurations can be accessed by clicking “Settings” on the left-hand side of YourOrder backpanel dashboard. Once the new screen has finished loading, click the “Bepoz tab”, which will expand this section. Scroll down till the “Serve Meal/Course together” configurations are in full view. 

Steps 

1. Click “Settings”  

1. Press the “Bepoz” tab to expand it  

1. Scroll down the expanded panel, until “Serve Meal/Course together” is in view and click ON underneath “Enabled” till it turns green 

1. Select to use either Sort or Type for the mode field 

1. Input a title in the Label field 

1. Select the preferred sort or type group 

1. Click   to add a new serving option

1. Click  to discard the last serving option

1. Press the  to save the changes

Frontend 

This feature will only be seen within the dine-in service. When a customer clicks a product from the Dine-in menu, the product details panel will open. Within here, there is a section called “serving options” that displays the labels set up in the backpanel 

If the product has a matching sort/type to one of the configurations in the backpanel, then next to the associated label it will have an automatically ticked box. Users can simply click the box next to a new serving option if preferred. Click the add to cart and it will appear in the cart list under the selected title. 

When a product does not have a matching sort/type to one of the configurations in the backpanel, then it will appear with empty boxes. Users can either tick a box and it will appear in the cart list under the selected label or not select a serving option and simply press add to cart. Not choosing an option will place the product under a new label called “All Other Items”. 

If a user decides to change the serving option of a product that is applied to the cart. Simply click the icon next to the chosen product and the product details panel will open for changing the serving option. When the add cart is pressed it will update and move the item under the new label. 

After the customer clicks the checkout button, a suggestion item panel may appear. When a customer clicks a product on this panel it will open and they can choose a serving option for the suggested item. It will then be added under the selected label on the cart list. After the user finishes with the suggestion items, they will be moved to the payment screen.  

On the payment page, the products will be displayed under each label. Once payment is completed then the products will be displayed on the checkout screen within their selected labels. The groupings will also be printed on the kitchen dockets. 

Payment Window

Checkout Window 

Bepoz 

Within Bepoz, users will need to ensure that the Printer Format is correctly set up.  

1. On BackOffice, click “Operational Setup” and in the expanded list, press “Printer Format”.  

1. On the new screen, double-click an existing format or click “Add Printer Format”.  

1. The Printer format setup panel will appear. Users will need to ensure that the “Consolidation” field is set to Full Consolidation and the “Print in Groups” field matches the value placed in ‘Mode’ field located in Serve Meal/Course Together section of YourOrder backpanel. 

Consolidation field                                                             Print in Groups field 

Mode field in YourOrder 

1. After step 3 is correctly configured, the printer format will need to be added to the API Till printer channel setup. On BackOffice, click “System Setup” and in the expanded list click “Venues, Stores & Tills”.  

1. Scroll down the venue, stores & tills list and find the API till associated with YourOrder. Double left-click it and a Workstation Maintenance window will appear.  

1. Click the “Printer Setup” tab. In the format dropdown fields, select the printer format that was created or updated previously in step 3. Click OK to save. 

NOTE: 

• If user would like to change the sort/type of a product to match the backpanel setup. They will need to make this modification in bepoz.

• When a sort/type group setup in “Serve Meal/Course together” matches a product's sort/type then on the frontend, it will auto-select a serving option. To ensure that the right products and options are auto-selected. Users can view the sort and type of each product by clicking “Products” on the sidebar and then double left-clicking a product. This will open up the edit product screen where the sort and type are displayed for this specific product