Troubleshooting
Snapshot Errors
Backoffice Errors
- Exporting to Excel 2007 causes Backoffice to Freeze and Report is never generated
- 🛠️Troubleshooting: "Used In" Error in Bepoz BackOffice
- Manufactured Products' stock are not deducting correctly when used as Ingredients
- LMG Internal Error: Writing to registry
- Disabling Membership flag for Backoffice
- Backoffice - This Document has been modified - Warning message
- Error occurred in the Backoffice Program at Main thread Backoffice.cSQLDatabase ExecuteNonQuery
- Transaction ID on Keylog Report will not marry with Transaction Journal
- Excel can't open the exported file file extension missing
- Account List Frozen or Unresponsive resulting in having to terminate Backoffice manually.
- Multivenue: Quantity on Hand not updated at Remote Venue when Oversell Warning is set
- 📄Could not load file or assembly 'microsoft.reportviewer.processingobjectmodel version=10.0.0.0 ' when creating a PO
- Back Office Account screen load error on GetAccountsFull Stored Procedure
- Backoffice Prompts for a Shared Directory when Accessing Keymaps from a Remote Workstation.
- Exception Err Method not found: 'Void SmartTax.cTax..ctor(Int32[], Int32, Byte, Int32)'
- Account Charges Gross/ Nett Total Calculated Values
- Main Thread: Backoffice: Stock Chain Inconsistent StockList
- No logo is been displaying when printing invoice via Windows Printer
- Sales Report Creator, appears frozen if the Account Profile or Product Profile have been accidently selected
- Getting "GetAccountsFull" error when accessing YO account groups due to duplicate CommentID's and AddressID's
- Stock Journal - No Values for Qty OnHand Start or Qty on Hand End After Upgrade to 4.6
Integration Errors
SmartPDE Errors
SmartPOS Errors
- Points: There is no points redeem value set for this system. Please contact your system administrator
- I can no longer enter a barcode manually and press ENTER within SmartPOS after I have upgrade to 4.6.1.1 and above (Keyboard Wedge Threshold)
- SmartPOS is failing to load Local Database, or No Local Database found
- Members Discounting to Zero (0) price in a Takeaway Mode
- When making a Part Payment and then Applying Item type Discounts or Sale Use Points the Table will result in a Credit of the Part Payment amount
Reservation System Errors
SQL Errors
StockControl Errors
Custom Support Tools
#Random | TBC
- Trying to get property 'mobile_verification_needed' of non-object error during signup
- Members not automatically signed into YourOrder when using QR code Ordering
- Error: Unable to find Custom Field
- Members stamp card progression is not displayed
- If preferred venue custom field is not updated in Bepoz but has changed in Myplace
- MyPlace Members are not automatically signed in using deeplink
Database.exe Errors
- Database.exe - Database.ModMain: AddHandlingFeeProd Error
- When Creating a VenueDataRecovery, the Database is too big to restore on SQL Express instances due to TransComment Table
- Database.exe - Error in ': database.modMain: AddHandlingFeeProd' | Type Exception Level: Err | Object reference not set to an instance of an object
- Database.exe - Downgrading 4.6.1.20 and above results in an error within the Translines Table.
- Database.exe - Update Tables - Results in an Error, cannot create TestDatabaseOnly
- When Creating a Venue Recovery there is a timeout warning and the Venue Recovery.bak is not created.